Delivery FAQ

DISPATCH AND DELIVERY

To understand the shipment methods Super Home uses, you should bear in mind certain principles when you place your order.

We deliver your merchandise in 7-14 days from the date you place an order on our site.

For Carpets 3-4 weeks are required for delivery from the day of confirmed order.
 

Delivery area:

For Delivery in India:

Super Home delivers to most locations within India. For logistical reasons, we are unable to deliver to few places.
 

Delivery methods:

Super Home dispatches all parcels using a courier chosen according to your order or the type of products sold on www.superhome.in to offer you a fast and reliable delivery service.

With this service, your parcel is delivered within 2 – 7 working days of being dispatched.

You can track your delivery via the My Account / My orders page.
 

Delivery charges :

For Delivery in India:

Super Home charges shipping charges per order as calculated during confirmation of your order.
 

Delivery times:

It takes between 7-14 days to deliver your order from the date you make a purchase on our site.
 

In the My Account / My orders section, you can view:

  • The dispatch date of your parcel (available once your parcel has left our Order Processing Center)
  • The date your order is delivered
  • To keep you updated on the status of your order we will send  you a note to let you know your when your order has shipped.
     

Delivery problems

Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service Super Home promises to do its best to find the causes and resolve the problem in a timely manner.

Further information:
 

What should I do if I cannot track my order online?

Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.

You can then follow your parcel’s progress by going to the My Account / My orders / Delivery tracking section. We update your parcels AWB number on this section.

If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
 

What happens if I am not available to receive my parcel?

Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to Super Home.

Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Facility for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.

Please note the shipment cost for resending the parcel will be borne by the customer.

Also please note, since Cash On Delivery (COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.
 

What should I do if I receive a damaged parcel?

If when you receive your parcel you notice that it is damaged you should refuse to accept it.

All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.

If you refuse your parcel, please let us know via an email to customercare@superhome.in
 

What should I do if a damaged parcel has been left for me?

If your parcel was left for you in your post-box, or if your neighbour/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.

If on opening your parcel you notice that items are damaged or missing, please inform us via an email on customercare@superhome.in  within 24 hours of receipt of your order.
 

I have only received part of my order

Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email
 

I have received a defective item or my order is incorrect

If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.